Q. Where is Cali Bamboo® bamboo flooring made?
A. Cali Bamboo® bamboo flooring is sourced from within the Anji County within Zhejiang Province of southeast China. Most of the world’s bamboo is concentrated in this region and is therefore the most sustainable place to harvest, process and manufacture bamboo products. Anhui’s warm, moist climate provides ideal conditions for bamboo to thrive, and we source our bamboo from well-managed plantations.
Q. How does bamboo hold up to spills and liquids?
A. While bamboo flooring is naturally resistant to water and other liquids, standing liquid that has seeped between the planks can cause damage. Never wet mop your floor, and soak up spills as soon as possible using a microfiber towel or dry mop. See more bamboo flooring care & maintenance information.
Q. Is Cali Bamboo® flooring safe for my family?
A. Customer safety has always been Cali Bamboo’s #1 priority. We utilize only the highest-quality manufacturing techniques and adhesives to ensure that our flooring is free of harmful chemicals. All our flooring is tested by the leading emissions detection laboratory Benchmark International for volatile organic compounds (VOCs) including formaldehyde. Many of our floors are formaldehyde-free, registering concentration levels as “not detectable”; even those with detectable levels measured 25 times lower than the strictest California Air Resources Board (CARB) Phase 2 standards, and at least half the amount found in the typical air we breathe. Learn more and view all test results here.
Q. Do you sell bamboo accessories like stair parts and transition pieces?
A: Yes. We sell all types of bamboo flooring accessories and stair parts including bamboo stair treads, bamboo stair risers, bamboo stair nosing, bamboo reducers, bamboo t-molding, bamboo quarter rounds, bamboo thresholds, and bamboo baseboards as well as all the glues and adhesives you will need to complete your project.
Q. Will Fossilized® bamboo flooring do well in my area of the county?
A. Fossilized® flooring will hold up in any climate as long as it’s properly acclimated. Because bamboo is a natural product, it will expand as it absorbs humidity and shrink as the air grows drier. The key to avoiding gaps and distortion, in even the most extreme climates, is to remove the planks from the boxes, sticker-stack them, and allow them to adjust to the environment. This typically takes at least 5 days, but extended acclimation times are recommended in regions with high or low levels of moisture. Your floor is ready for installation when the moisture content between the floor and the subfloor is within 3%. Watch how to acclimate flooring.
Q. How do I install bamboo flooring?
A: Please visit our Flooring Installation page and choose installation method. Straight forward with no confusing IKEA diagrams, the official Cali Bamboo Flooring Guidelines help you install with confidence.
Q. How will Fossilized® bamboo flooring hold up to dogs and scratching?
A: We’re all animal lovers at Cali Bamboo, so we designed our flooring with an industry leading 10-coat scratch resistant finish that keeps your floors looking fresh for years, even with active furry friends of all sizes. Keep in mind that all hardwood flooring can be pervious to dents and scratches, so keep your pets’ claws trimmed to avoid excess scratching. Watch pet owners talk about Cali Bamboo flooring.
Q. What makes Cali Bamboo flooring different from other bamboo floors?
A: Not all bamboo flooring is created equally. Cali Bamboo flooring undergoes a proprietary manufacturing process that makes Fossilized® strand woven twice the density of any other hardwood floor in the world with a score of up to 5000+ on the Janka hardness test. Learn more about our Fossilized® flooring manufacturing process.
|Care and Maintenance
Cali Bamboo Care & Maintenance Guidelines
Cali Bamboo® flooring is treated with an industry-leading scratch resistant coating, and its density and strength surpasses almost any
other flooring in the world. Bamboo flooring is tough, but all hardwood flooring is pervious to dents, scratches, discoloration or other
natural or man-made damage. Prevention is a big part of the care for bamboo floors.
• Cali Bamboo recommends you vacuum or sweep the floor on a regular basis or
as needed to remove dirt, sand or grit.
• Soak up spills immediately using a dry towel or dry mop.
• For general cleaning, use Bona Pro Hardwood Floor Cleaner & Bona Pro
Hardwood Floor Mop.
• Fit furniture legs with felt tips or protective caps. Fix rolling furniture with soft
rubber casters. Pick up heavy furniture or appliances; do not slide.
• Keep pets nails trimmed to avoid excess scratching.
• Limit direct sunlight on floor by using curtains and blinds in areas that are
exposed to high UV rays.
• Maintain relative humidity between 40%-60%.
• Never wet-mop a hardwood floor. Standing water may cause permanent damage.
• Never use any of the following products on your floor: ammonia-based cleaners,
acrylic finishes, wax-based products, detergents, bleach, polishes, oil soap,
abrasive cleaning soaps, or acidic materials such as vinegar. Never apply wax treatments to your floor.
• Use interior and exterior doormats at entrances to prevent dirt and moisture from being tracked onto the floor. Area rugs are also
recommended in front of kitchen sinks and in high traffic areas. Do not use rugs with solid rubber or vinyl backings. Rugs must
be made of a breathable material to prevent moisture entrapment. We recommend using a breathable rug underlay. Mesh or grid
patterns are best.
What is the best way to mop my Cali Bamboo floor?
Never wet (or damp) mop your floor. Standing water can damage the floor. You may periodically use a very slightly dampened (near dry)
mop to spot-clean; however excessive moisture will dull the finish. For wood flooring in the kitchen, place an area rug in front of the
kitchen sink. We recommend using Bona Pro Hardwood Floor Cleaner & Bona Pro Hardwood Floor Mop to clean your floor.
How can I protect the finish of my bamboo floor from wear over time?
Sweep and vacuum your floor regularly using a broom or dust mop. Brush or felt vacuum heads are recommended as opposed to
vacuums with beater bars or hard heads. Use throw rugs both inside and outside doorways to prevent debris from being tracked onto
floors. Keep pet’s claws trimmed to avoid excess scratches. Avoid contact with excess moisture. Avoid walking on your floors with cleats,
sports shoes and high heels. Do not slide heavy furniture or appliances across the floor.
What are the best environmental conditions for my flooring?
As a general rule, with geographic exceptions, flooring will perform best when the interior environment is controlled to stay within a
relative humidity range of 40%-60% and a temperature range of 60° to 80° Fahrenheit. (In some climates, the ideal humidity range might
be higher or lower – 25 to 45 percent in desert areas for example.) It is the owner’s responsibility to maintain appropriate conditions via
the use of humidifier and/or de-humidifier. In homes in which occupants are there for a short period of time (weekend home or vacation
cabin), or in rooms that are closed off (not heated or air conditioned) to save energy, ventilation is a must even when the home is not
How do I fix a scratch on my finish?
If the scratch is white, the finish has not been compromised and is repairable. Simply using a flooring cleaner, like Bona, should eliminate
these blemishes. If the scratch is deeper but the raw wood is not exposed, light buffing with a white polishing pad can shine up the dull
area. Often the damage becomes less obvious. When removing stains from any wood floor, always begin at the outer edge of the stain and
work toward the middle.
My wood floor was damaged through the finish. Can it be repaired?
If you have a minor chip or slight damage, this may be minimized with a colored wax. Color Rite Caulk and Mohawk Fill Sticks are wood
fill products that work great to reduce the appearance of deeper blemishes. For light scratches we recommend Tibet Almond Stick. If the
damage is severe enough, board replacement is typically the best option. To match your floor repairs, we suggest that you take a sample
of the flooring to your local hardware store. In most cases, more than one shade may be appropriate.
Can I refinish my Cali Bamboo® Flooring?
Major modifications are not recommended and are never a guaranteed solution; all repairs are unique. Excessive sanding is not covered
under warranty. Nevertheless, the method of refinishing Cali Bamboo® Flooring is the same as any hardwood flooring. An aluminum oxide
coating is advisable. Please always seek assistance from an NWFA Certified Specialist, and always test on a sample plank before you
What changes can I expect in my flooring from season to season?
Cali Bamboo floors, like all species of hardwood flooring, are subject to changes in temperature and humidity. Seasonal fluctuations
in relative humidity may cause the wood flooring to gain moisture with periods of high humidity, and lose moisture during low periods
of humidity. These changes may be noticeable. During warm, humid weather, wood expands. During dry weather, wood contracts. This
seasonal movement is a normal characteristic of wood flooring, and can be minimized by using a HVAC system to maintain relative
humidity between 40%-60%.
Can I put heavy furniture on floated flooring?
Heavy furniture (500+ lbs.) may obstruct the free, natural movement of a floated floor. Restricting this movement in certain areas can lead
to problems such as buckling or separation when the floor experiences natural expansion and/or contraction.
Occasional Flooring Noise
Floor noise is normal and will vary from one installation type to the next. Occasional noise is due to structural movement and may relate to
sub-floor type, flatness, deflection, and/or related to the fasteners, changes in environmental conditions, relative humidity and the amount
of topside pressure applied to the flooring. For these reasons floor noise is not considered a product or manufacturer defect.